Something broken? Tell us what happened.

Support for every PainKiller Labs product runs through one inbox: rh@pklabs.ca. There's no ticket portal and no queue robot. A real person reads it.

What to include

You'll get a faster answer if the first message has these four things in it:

• Which product, and on what: browser and version, iPhone model and iOS version, or macOS and Windows versions for Liquid Relay.
• What you were doing when it broke, in the order you did it.
• What you expected to happen, and what happened instead.
• A screenshot, if there's anything on screen worth seeing.

Response times

We aim to reply to every message within two business days. This is a small studio, not a 24/7 desk. If something is urgent, say so in the subject line and it gets pulled forward.

Billing, refunds and cancellation

Same inbox. Refund terms are on the refunds page, and cancelling a subscription never requires talking to anyone. If you can't find the button, write in and it gets handled.

Security reports

If you think you've found a vulnerability in one of our products, email rh@pklabs.ca with "Security" in the subject line. Give us a reasonable window to fix it before disclosing it publicly. We'll confirm receipt, keep you posted, and credit you if you want the credit.

Feature requests

Send them. We won't promise a date, and if something isn't going to happen we'll say so rather than leaving it open forever.